Account Manager Components (m/f)

Your main tasks will include:

• Ensure clear communication link from customer to operations and other areas of SRT


• Operational management and controlling of the implementation and execution of long term contracts and single events


• Lead and ensure all issue resolution processes for each customer
  under management and ensure tracking in appropriate issues database


• Support root cause analysis to understand shortfalls and opportunities


• Define, manage and monitor customer account value flows (contract profitability, revenues, invoicing accuracy, days in invoice)


• Identify opportunities for up/cross selling for discussion with management and sales


• Develop content in line with milestones and lead regular contract review meetings with customer

• University degree either in Engineering or Business Administration


• At least 3 years of professional experience in customer related positions, ideally in MRO/aviation...